Employment Status

Are you a contractor? If you work for someone else, it is important to know whether you are working for that person in an employed capacity or in a self-employed capacity as an independent contractor.

Your employment status will determine the charge to tax on income from your employment or self-employment. It will also determine the class of NICs, which are to be paid.

Umbrella Companies employ you for tax purposes and complete central returns for all their contractors. It's less hassle and more flexible for you but take home pay is typically less than that the limited company option.

The best option for you depends on your plans, 'one off' contract or 'contractor for life'? [Read More...]

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Umbrella Company Complaint Procedure

How to complain to an Umbrella Company

It's your money, don't accept a sub standard service. All the umbrella companies on Umbrella compare go through our strict vetting procedure, if you have a complaint against one of the umbrella companies listed and it is not handled to your satisfaction, contact us and we can support / mediate on your behalf where appropriate.

You can also leave feedback and review your umbrella company. Be honest and subjective!

It's Your Money - Don't Accept 2nd Best

You should complain to your umbrella company if you're not getting the service you've paid for. Study after study shows that a happy customer is a loyal one and, in turn, a loyal customer boosts sales and profits. You'd be excused for believing all the umbrella company services understand this concept. Common 'sense' doesn't mean it's common 'practice'. There's still some umbrella company." href="http://www.contractorsupermarket.info/reviews/top_companies.html">umbrella companies where the drive to improve has leveled out in the past three to 4 years.

umbrella company Complaints: "Will someone just listen to me?"

There may be times when you want to vent your frustration at your umbrella company. All umbrella companies realise this but there are still some who make it difficult for you to complain.

"Ask your umbrella company about their complaints procedure before you sign up."

Can you say 'Yes' to these questions?

  1. "In the first place, I know how and to whom I should complain to, at my umbrella company."
  2. "If I'm still unhappy with the answer, I know how to take it higher."
  3. "The issue is fully investigated and the matter is resolved to my satisfaction."

How to make a complaint to your umbrella company

In the first instance follow their formal complaints procedure.

Your umbrella company will act quicker if they just have to check your story, rather than have to uncover all the detail themselves. Instead of a large block of text, try putting the facts down in bullet points for your umbrella company account manager. Start at the beginning and simply detail, in date order, exactly what happened. 

  • You should first of all notify your personal account manager. If you're not happy with the response, quickly escalate the complaint to a senior manager within the umbrella company.

If you feel your concerns are still not being addressed by your umbrella company send your bullet points, plus the reasons why you remain unhappy with the response, directly to the umbrella company's Managing Director. This is as high as you can go. In the majority of cases your complaint will be addressed and, if the umbrella company is listed on Umbrella Compare, it will be work to a set of guidelones that we have vetted and endorsed. IF you umbrella company really cares, you should feel you have got a just and fair result.  If your not happy you can always change umbrella company providers, it's up to you which umbrella company you use, the client and recruitment agency can suggest that you use a company they are familiar with but it is your choice.  If the umbrella company they recommended doesn't come up to scratch, tell them and tell us.

Example Complaint to an Umbrella Company

  1. 3rd March: sent in time-sheet. Receipt acknowledged by umbrella company.
  2. 4th March: sent in expenses. Receipt acknowledged by umbrella company.
  3. 12th March: no payslip received and net pay not in bank account. Called personal account manager at umbrella company to find out what was happening. Was advised my paperwork had been mislaid. Tried unsuccessfully to get salary advance.
  4. 13th March: Operations manager at umbrella company says it was my fault, and I should resubmit time-sheet and expenses. I explained I couldn't and anyway, the company had already acknowledged receipt therefore the fault must be the umbrella company's.

This is an extreme example and in the rare case a mistake is made, the umbrella company's formal complaints procedure will usually resolve any issues.

Try our umbrella company comparison calculator and see which umbrella company is the most cost effective for you

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HMRC Compliance

It's the basics... Compliance with Tax, VAT, PAYE and fiscal arrangements is mandatory for contractors regardless of whether you use an umbrella company or your own limited company.

Incredible then that there are still rogue umbrella companies and limited company accountants who expose their contractors to fraud. Umbrella Compare provides THE solution, we thoroughly vet all umbrella companies and limited company accountants that we list [Read more...].

Umbrella Compare provides a holistic overview of contracting with the aim of helping new and old contractors find the right payroll solutions. Contracting should be about focusing on the contract, not payroll, accounting, HMRC and bureaucracy.